United Airlines
United operates a large domestic and international route network spanning cities large and small across the United States and all six inhabited continents. Measured by fleet size and the number of routes, it became the third-largest airline in the world after its merger with Continental Airlines in 2010.
Gate Agent Application (JET) Design System
Project Objective: Analyze the current version of the JET application and identify opportunities for improvement through user interviews and testing. Compile a list of opportunities through those learnings and prioritizing that list and establish a roadmap for execution. Update the look and feel of the JET application with recently released design system as well as provide application support for tablet breakpoints.
Process: Leverage recently released design system to update the JET application look and feel by using components to ensure consistency across the entire United Airlines employee product suite. Identify scenarios where custom components need to be created for specific user needs in the JET application and add these components to the existing design system. Ensure components are responsive so they work effectively in all breakpoints (desktop, tablet, mobile).
Result: A clean and intuitive update to a legacy application that makes it easier for users of our platform to manage their customers check-in items such as, checking bags, updating seating assignments, printing boarding passes and other administrative tools to accommodate customer needs for their flight.
Customer Management Hub
The customer management hub is the catch all for all primary functions of customer flight check-in. From this central hub, a gate agent a check a customer in for their flight, check in any baggage, print boarding passes, update seat assignments, and more!
APIS Form
The APIS form is used to store a customer’s personal information such as name, birthdate, travel documentation like passports where applicable, etc.
Baggage Check-in
The baggage check-in flow is used to check in any baggage that a customer needs to bring along with their upcoming flight. The gate agent can quickly, and easily add baggage for each customer and any special aspects of the baggage that needs to be noted such as oversized baggage and overweight baggage.
